| Q1. I can't turn on TAVI. |
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1) Please press the power button for one second.
2) Please recharge the battery with AC adapter.
3) If it still does not work after recharging the device, press the reset
button and try again. Otherwise, please refer to Customer Service. |
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| Q2. How do I download music and video files? |
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You can download various media files by connecting to the computer through the USB port. Video files should be converted automatically through myTAVI software. myTAVI software (located within the support folder of the TAVI product
or MyTAVI) makes it convenient to download media files such as video, music, images, and TAVICast. |
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| Q3. There are noises when using the touch pad. |
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| The device supports ‘beep sound’ when using the touch pad to scroll or select an area in the monitor. You can configure from SETUP→GENERAL→SOUND. |
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| Q4. I can’t turn off TAVI. |
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| If you press the reset button on the right-hand side of the 24 pin input/output port it will automatically turn off. Otherwise, please refer to the Customer Service at www.tavi.com |
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| Q5. The device does not recognize myTavi software. |
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| Please confirm if the device is connected properly to your PC by checking the TAVI transfer window. If it appears as unconnected, please disconnect and connect again manually. Then check the TAVI transfer window. |
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| Q6. How do I delete stored files? |
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There are three ways to delete the files.
You can delete, move or copy files through the corresponding hard disk drive in My Computer after connecting the
device to PC.
After myTAVI recognizes the device you can manage files through the TAVI transfer window.
You can also manage files at TAVI menu->Browser. |
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| Q7. What is the TAVI OS (Firmware)? |
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| TAVI OS is the software that enables the functions in TAVI alike the OS in the computer. TAVI OS will be continuously upgraded at user’s convenience. |
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| Q8. Where do I check TAVI OS version? |
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| It is written on the lower right hand side of the SETUP menu. It can also be checked through myTAVI program after connecting the device to PC. You may also find it in ‘File’ → ‘TAVI Update’in myTAVI menu. |
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| Q9. How do I upgrade the version of TAVI OS? |
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1. You can upgrade through myTAVI.
After connecting the device to myTAVI, confirm menu, ‘File’ →’TAVI Update’ to upgrade. For detailed information please refer to the myTAVI manual.
2. In case of any problems while upgrading,
Connect the device to a PC.
Open the Update folder in the TAVI drive.
Delete ‘romfs.bin’ file.
After opening myTAVI please connect the device through the USB port.
Please go to ‘File’ →’TAVI Update’ in myTAVI menu and check the OS version before upgrading.
Caution
Always use the provided AC adapter before upgrading.
If the device shuts down during the upgrade process due to lack of power, the device may encounter problems.
Please do not press any button during the upgrade process.
If possible please connect the device to the USB port at the back side of the PC. |
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| Q10. Media files won't play. |
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Please check if the Hold switch is released.
Please check if the file is paused by pressing Play/Pause button. |
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| Q11. TAVI does not recognize my PC. |
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Check the basic specifications of your PC.
Check if the cable is connected properly.
Check if the cable and the connection spot are clean and then reconnect the cable.
Check if your PC is turned on.
Restart the PC. |
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| Q12. The audio frequency of the FM tuner is difficult to adjust. |
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The earphones function as FM antenna for portable audio players as characteristically it does not contain an external antenna. Hence, its receiving signal is weaker than that of the traditional FM receiver. When listening to the FM tuner, stretch the earphone line to receive a better signal.
Caution: If you increase the external speaker volume up to 40 while the earphone is connected, it may be damaged. |
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| Q13. When TAVI is shaken the sound often clicks. |
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When using earphones, friction in the connection spot of the earphones may cause sound to snap.
Please check if there is any dirt or other substances in the earphone connection port.
If sound snaps in the situation where the device is shaken while earphone is properly fixed, there may be a mechanical problem within the device. In such case, please refer to the AS guide at www.tavi.com |
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| Q14. Too much heat is generated while recharging. |
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| Most hard drive based portable devices generate certain level of heat. Protection circuit which prevents overload is built within the device, therefore heat will not affect the device itself. However if it is hot enough to burn your finger the device may have encountered a problem. In this case please refer to the AS guide at www.tavi.com |
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| Q15. How do I know if the device is fully charged? |
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If the device is connected to the AC adapter while turned off, the recharge status can be checked through the exterior LCD. Recharge process is usually completed within 4 hours. The course will take longer if power is turned on, so please turn off the device for a quicker recharge. Even if recharging is completed, the LED color might not be changed. However, charging protection circuit stops automatically when the device is fully recharged so there is no need for concern.
Following are the LED lamp status while recharging: Green: Power On Orange: Charging (In the status of power on) Red: Charging (In the status of power off) |
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| Q16. The screen trembles when connecting to a TV |
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1) Please check if AV cable is connected properly.
2) Within the device please follow the directory SETUP→AV OUTPUT→TV TYPE→NTSC or PAL. |
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| Q17. When the device does not turn on. |
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1) Check if the hold switch is released.
2) Try recharging first by connecting the AC adapter.
3) After the AC adapter is connected, please reset the device by pressing the small reset button on the lower part of the device and switch the power on again. |
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| Q18. When the device does not connect with TV |
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1) Please check if the device is turned on.
2) Please check if AV cable is connected properly.
3) Please check if any dirt or substances cover the AV cable or its connection spot. Then try connecting again.
4) Please check if AV out (Setup→AV Output→Video Output) is set up properly.
5) Please try both NTSC and PAL in Setup→ AV Output→TV Type. |
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| Q19. Why is data transfer slower than usual? |
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| When the battery is low, data transfer may be significantly slower. In this case, stop the transfer and recharge the battery fully first before retransferring data. |
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| Q20. When operating the device while the AC adapter is connected will the battery encounter problems? |
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| When device is connected to the AC adapter, recharge starts automatically. Once it is completed, the battery is not susceptible to such damage as the protection circuit prevents the battery from overload. |
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| Q21. Even if the device displays ‘USB Connected' icon, the computer may not recognize the device. |
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| Check if USB cable is connected to the computer properly. If using another USB 2.0 device, please check the USB connection with the computer using that device. If using USB extension cable, please remove the extension and connect the device directly to the computer. If device is connected to the front USB port of the computer, please try the port at the back which is connected directly to main board of the computer. If you still encounter a problem please inquire the TAVI customer center |
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| Q22. How to speed up file transfer |
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Tavi supports USB 2.0. The ideal maximum speed of the USB 2.0 is 480Mbps, but the actual average speed is around 100~200Mbps. The tested transfer speed is at maximum 144Mbps (18 MB/sec) which enables to download a 700MB movie within 40 seconds. But speed may vary by computer specifications or operating conditions.
If the transfer speed is too slow the cause is most likely that the computer does not support USB 2.0. In order to maximize transfer speed, please check if the computer supports USB 2.0. To enable your computer to support USB 2.0 in your computer, its main board should support USB 2.0 in terms of hardware, and the OS should acquire a drive that supports USB 2.0. |
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| Q23. How to check if the PC supports USB 2.0 |
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- Please download the USB 2.0 Confirmation Program at TAVI.com and click the USB 2.0 check button.
- Please check if the following [Intel® 82801EB USB2 Enhanced Host Controller - 24DD] is enlisted at ‘Control Panel’ ->’System’->’Hardware’->
’Device Manager’-> ‘USB’ on Windows XP.
- Please check if mainboard supports USB 2.0. On the mainboard bios set up, please check if USB is set up at High Speed.
- Users of Windows XP: SP1 (service pack1) OS or higher version should be installed?
- Users of Windows 2000: SP4 (service pack 4) OS or higher version should be installed.
How to check if service pack is installed in PC:
[Start→My Computer→View System Information→General tab→System:]
My PC does not comply with the conditions above:
If the main board supports USB 2.0: Find the USB 2.0 driver from the main board production company’s drive CD or
the corresponding web site, and install it to comply with the OS. ?
If the main board does not support USB 2.0: Please purchase the USB 2.0 PCI card and install in the computer. |
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| Q24. How to restore file system from errors |
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Tavi supports FAT32 file system. The file system may encounter errors in case the device is turned off while recording, or abruptly disconnected while transferring files. If you suspect any errors in the file system, follow the instructions below after connecting the device to computer.
- Connect the device to the computer through the USB port.
- Please check the corresponding drive letter (e.g.: I: Drive, J: Drive).
- In Windows, select Start→All Programs→Accessories→Command Prompt.
- In the Command Prompt window, please input the following and press enter.
> Chkdsk i: /f (where I: is a Drive connected to TAVI)
In case there is a file system error, please check if the error can be corrected by typing once again.
> Chkdsk i: /f
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| Q25. Clicking noises can be heard from HDD while the device is turned on. |
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| The spinning noise generated from HDD is the sound of the rotating spindle motor, and the clicking sound can be heard when the HDD moves to safer position after reading data. These sounds are heard during a normal operation of the HDD. |
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General FAQ
